This module aims to give examples of possible situations for a hotline/chat operator and gives a general view of what it means to be a hotline/chat operator for LGBTQI+ clients, how to handle a conversation/chat, possible scenarios and different approaches to use in certain situations.
After this module the participants will:
- Be familiar with the principles of being a hotline/chat operator
- Be familiar with the different models of support
- Be able to handle difficult clients
- Be able to actively listen
